Privacy Policy Overview
How we protect and use your personal information
Introduction to Our Privacy Standards
We are committed to safeguarding your privacy by applying South African data protection regulations. This page explains what information we collect, why it’s needed, and how we handle your data responsibly.
By engaging our planning services, you consent to our use of your details as outlined here. We maintain strict policies for the collection, use, and retention of data in line with legal requirements.
Information We Collect
We collect personal data that helps us provide and improve our planning services, including information you provide through forms, emails, and other direct communications.
Information You Provide Directly
- Contact details, such as name, phone, and email address, for communication purposes.
- Content of your messages, forms, or requests, used to address your specific needs.
- Feedback or survey responses submitted voluntarily to improve our processes.
- Records of your interactions with our support team or advisors.
- Preferences you share for consultation or communication settings.
Information Collected Automatically
- Technical information such as device type, browser, and operating system.
- Usage details, including page visits, session times, and navigation history.
- IP addresses, traffic logs, and general location data for analytics.
- Cookies and tracking technologies to improve user experience and service performance.
- Error logs and diagnostic information to maintain platform reliability.
How We Use Your Information
Your information guides our service delivery, communication, and safety as required under South African law and applicable regulations.
- To respond to your enquiries and provide requested services and support.
- For account management and communication related to your planning process.
- To improve service quality through feedback and analytics.
- To enforce our policies, terms, or legal obligations.
- To detect and mitigate potential security incidents.
- For record-keeping and auditing as required by law.
- To communicate updates or changes to our services or policies.
Our Commitment: Your data security is a top priority. We apply recognised security measures and limit sharing to individuals and service providers needed to deliver our solutions.
How We Share Data
We do not sell your personal data. Sharing, if necessary, is restricted to service providers or legal authorities when required and always handled with care.
Service Providers
We may engage third parties for support services—each obligated to comply with our privacy commitments and South African law.
Legal or Regulatory Requests
We share data as needed to meet valid legal, regulatory, or contractual requirements.
Anonymous Analytics
Aggregated, non-identifiable data may be used for analytics and improvement.
Your Data Rights
You can request access, correction, or deletion of your personal data. Contact us to exercise your rights under the Protection of Personal Information Act.
- Request and obtain a copy of information we hold.
- Correct incomplete or inaccurate data about you.
- Request erasure where legally permitted.
- Receive data in a portable, structured format.
- Object to processing based on legitimate grounds.
- Ask to restrict some processing while your request is reviewed.
To exercise your rights, please contact our team as outlined below. We respond to all data requests within prescribed timeframes.
How We Protect Your Data
Security protocols, regular monitoring, and training ensure your information is protected from unauthorised access or disclosure.
Technical Safeguards
- Encrypted storage and transmission of data.
- Access controls and authentication mechanisms.
- Regular system audits and vulnerability checks.
- Use of secure, up-to-date technologies.
Organizational Safeguards
- Staff training on privacy responsibilities.
- Strict procedures for handling sensitive data.
- Limited access based on job requirements.
- Periodic review of privacy policies.
Data Retention Policy
Personal data is retained as necessary for the purposes described here or as required by law. Retention times depend on the nature of the service and relevant regulations.
- Stored for the duration of your engagement with our services.
- Kept as long as necessary for process improvement and compliance.
- Retained for quality control and legal obligations.
- Stored to comply with financial regulations and tax authorities.
- Only used with your consent and for as long as consent remains valid.
Once no longer needed, data is securely deleted or anonymised.
International Data Transfers
Transfers outside South Africa are rare and only to countries with adequate data protection or appropriate safeguards.
- To service providers under strict confidentiality terms.
- With your explicit consent when applicable.
- For legal or regulatory compliance.
- According to binding corporate rules or certifications.
Cookies and Tracking
Our site uses cookies to enhance user experience and analyse usage. You can manage or disable cookies in your browser settings as described in our separate cookie policy.
Types of Cookies Used
- Essential for core site operations—cannot be disabled.
- Help measure and improve site performance metrics.
- Allow personal preferences on our website.
- Enable enhanced features during your visit.
See our cookie policy for more options about managing cookies.
Policy Changes
Changes may occur as laws evolve or services update. Updates are posted here with revised effective dates for transparency.
- Notice provided on our homepage.
- Direct communication for material updates.
- Highlighting changes in relevant sections.
- Encouraging regular review of this policy.
Continued use after changes indicates acceptance.
Contact and Questions
For any queries regarding your privacy, contact our team directly through the form or details provided.
Lumivaroqent
3 Bridgeway, Century City, Cape Town 7441 South Africa
Phone: +27319248883
Email: content@lumivaroqent.com
Policy last updated April 23, 2026
Effective from April 23, 2026